100.0% would refer friends and family to us

5 stars Customer since 2017

Everything was fabulous: Bruce, Yen and Lorenn

5 stars Customer since 2017

My experience was fantastic! The staff is great the coffee excellent and Florinda is miracle worker. I felt she transformed my hair and made look and feel super!! I would highly recommend her to any of my friends!!

5 stars Customer since 2017

I was very happy, my hair came out exactly as I hoped it would.Its friendly, very clean and a very upscale place.

5 stars Customer since 2017

Everything was handled professional and i am pleased with the results.

5 stars Customer since 2015

Peter is great as always

5 stars Customer since 2017

Lovely staff, great assistants and the best shampoo and head massage in NYC. PF COURSE, Love my colorist too!

5 stars Customer since 2017

Wonderful! First time in salon and Ludy was great! Will definitely be back.

5 stars Verified customer

Very clean, friendly, well-appoinred, professional.

4 stars Verified customer

My stylist Stacey was amazing. My hair looks incredible and I'd recommend her to anyone.

The salon itself and the front desk feel a bit disorganized. The front desk isn't very welcoming and don't really know what they're doing. Assistants (?) were always trying to find products. I think I was supposed to have been given a robe/cape before my shampoo, but I just sat at the sink, where I was told, while I was ignored until my stylist came over and asked them to get me started. It was all "fine," but not great.

Riccardo Maggiore - Flatiron replied:

Thank you for your feedback. We apologize for any inconvenience. We take great pride in our work and that was certainly not our protocol. We are speaking with all involved to be certain that proper procedures will be followed in the future.

5 stars Customer since 2017

Always pleasant and professional.