Nail trim for Ace went well, as usual. Friendly vet techs, easy check out. Our friend's dog, Bella, also had nail trim (I brought Bella to her appointment). Bella is very scared of nail trim. Vet tech recommended sedation for next nail trim, which we will do. Sedation process explained well. Also, Dr. Sharon was available for impromptu appt to check Bella for confirmed ear infection. She did quick listen to dog's heart and explained well what she heard. Vet tech explained meds instructions well and check out was a breeze for both dogs. Have taken several pets to Rice Pet Clinic and experience has always been great!