As honest as the day is long. I was told by one shop that I needed a $1000 brake job. I went to Berkshire and told them to do it, and they absolutely REFUSED to sell me a brake job....said that there's nothing wrong with the brakes (and didn't charge me to look at them either). They had permission to do the job, I felt it was needed, but I didn't want to pay $1000. I thought I could save a buck. I saved $1000. They have a customer for life in me!