The last few times I visited your establishment I haven't been very happy and had started looking for another place to take my car for repairs. First, I was very unhappy that Tim (Manager) was gone. I hope it wasn't you that got rid of him because he was awesome customer service! Secondly I brought my car in for an oil change. Didn't care for the people that worked the counter. Had an appointment first thing in the morning and I ended up sitting and waiting for my car for I think 2 hours or better and the older lady at the counter just kind of fluffed it off with the excuse that they got really busy. How does that supersede my appointment? This isn't a doctors office! But I decided to give you another chance. So I was very pleasantly surprised with my service and the people at the counter. The gentleman was very friendly and the young lady was very customer oriented and kept communication with me. You know this may sound bad for me to say because I certainly don't endorse using women to sell, but for a car place and with all the men you have come in there I think it's much nicer to see a young lady, fresh and wholesome, working the counter as opposed to an older woman who doesn't seem to care about her personal appearance. Bottom line...I'll be back!!!