78.3% would refer friends and family to us

2 stars Customer since 2017

Richmond Exteriors installed our gutters in August of this year. We were so pleased with that experience, we ordered on August 16, a patio door. We were told it would be three to four weeks. After that we began to call repeatedly and were always told it had not arrived yet. Finally, after THANKSGIVING, my husband phoned and got upset. Low and behold, the next day the installer phoned asking to install it on November 29. I find August 16 to November 29th totally unacceptable. It doesn't end there. Rick said he would be arriving around noon that changed to 2:00 which became 3:30 and meant the installation was then happening in the dark. While doing the installation, which my husband offered to help with and did, Rick was spraying insulation around the door which proceeded to come inside. He said it needed to dry for five minutes and he would take it off. However, he forgot and left. The next morning my husband called Roger Stone, the scheduler and told him to be sure and phone our home phone before coming because we would be gone in the afternoon. Of course, Rick evidently did not get the message because he calls the cell phone from our driveway, but no worries , he says because he lives nearby and will come back. And that was the end of that. That was Thursday and on Tuesday I was through. I called the company and spoke with Mr Stone who admitted they had dropped the ball with us all the way along. Of course, they did not drop the ball with the invoice. It came through email before the job was finished. When I requested an adjustment on the bill, after 10 days of not hearing from them, I contacted them again. Mr Stone offered us $25 off. While that was hugely "magnanimous " of this company, I declined. Mr Stone did not seem embarrassed to make that offer at all. I've only ever written good reviews for companies so this is a first. With the response for the adjustment, I felt free to review our service from this company.

5 stars Customer since 2017

Your crew was very professional, friendly and informative in their installation of the gutter covers. I highly recommend your company and the crew to friends and neighbors!

5 stars Customer since 2017

Richmond Exteriors recently completed a new fence for me. Not only were they extremely courteous and prompt in setting up the estimate, they were very timely and thorough in completing the work! I so appreciate the extra work of the installer to save the flowering bush that was in the fence line. I hope to work with them again in the near future and would not hesitate to recommend them to anyone!

5 stars Customer since 2017

Richmond Exteriors got the job fast and efficient. Great job.

4 stars Customer since 2017

We had new gutters, downspouts and some siding installed. We also had our soffits, Dacia and freeze boards wrapped with aluminum. Richmond also replaced some rotted boards. They did an outstanding job. Their pricing was far better than other quotes we received. The only reason I didn't give them 5 stars was because of some problems I encountered getting someone on the phone. Because I wasn't in a time crunch to get the job done, I decided not to push it too hard.

5 stars Customer since 2015

I am very pleased with my new awning. The salesman was very friendly and professional. Installation was done in a timely manner. All was cleaned up nicely. I would recommend to anyone.

5 stars Customer since 2017

The workers were very particular about wanting to do a good job. And they did!

5 stars Customer since 2017

Same good service and products as last time.

5 stars Customer since 2017

Richmond Exteriors did a very nice job installing gutters on our home. We didn't even have to be home, gutters and screens are very nice!

5 stars Customer since 2017

I am very happy with the recent installation of my awning by Richmond Exteriors. They did a fantastic job, and completed the work on schedule. I am already noticing a difference inside, as the new awning keeps the sun from beating down into my living room. The a/c does not run as much. Thank you Richmond Exteriors!

Also in Indianapolis


Car Tech

5 stars 165 reviews

Jack and his team always treat me like I'm their only customer. Great mechanics that are honest, which is very hard to find anymore.
Read More …


Macha Eye Care at Fountain Square

5 stars 41 reviews

The staff was very friendly and helpful. They explained every part of the exam to my girls. They answered all their questions and helpex my youngest pick out a great new pair of glasses that she loves. Thank you to Dr. Cox, Stephanie and Crystal.
Read More …