I have had work done on several vehicles at Ricks, mostly to do inspections/diagnosis alignments. Recently I brought my 2005 Town and Country in to have it inspected for some creaking in the front. Inspection showed the struts needed to be replaced which I elected to do myself. At that time, I also asked if everything else on the front was tight and was told yes.
After doing the struts, I brought it in for a front end alignment. Alignment was done to my satisfaction, but after doing the work I was told that the passenger side outer tie rod end was loose. After inspecting it myself, the end is indeed bad, and it is bad enough that the alignment should never have been done without consulting with me first.
One of the office staff offered to 'make it right' by offering a free second alignment in exchange for Ricks replacing the tie rod ends (both sides). The quoted price was around $250 for a job I can do myself. So, if I do the job myself, I will need to pay for a second alignment.
Very disappointed that I was not consulted with prior to the alignment being done. I have had positive experiences with Ricks in the past and will continue doing business there, but this experience was not a good one.