So, by providing feedback regarding my experience on Wednesday, January 10 - it might seem like the treatment I received was a surprise. The reality is - it wasn't a surprise at all. The people at Rick's has always been incredible to me, as well as my grown children. Always. So when I called Keith on Wednesday around 1:00 pm, even though my appointment wasn't until the following day, and explained that my daughter had gone into early labor with some complications, and that I needed to hit the road for Austin - he said, get in here and we will get that oil changed, replace you headlight and get those new tires on your truck this afternoon. I was on the road within 3 hours . . safely. Micah, Keith, Eric and Terry have always bent over backwards, and I am sure the only way that they can do that is because of the quality mechanics and support staff backing them up! Thanks! - Michael E.
BTW - momma and baby are doing great!