First of all I'd like to thank you very much for leaving that review-it is immensely helpful in making sure that we are meeting the needs of our patients. I understand your concern that the contact with me appeared to be brief when you were in last so I'd like to explain what the periodic oral evaluation (POE) entails.
For every POE I review the chart ahead of time and note the history of the patient and review all relevant xrays, even if they were not taken at that time. This can take a fair amount of time depending on the patient's dental history and is done in my office since we have the ability due to our digital patient charts and xrays. Prior to this newer technology this would all be done in front of the patient by necessity and usually after the hygienist was done thus necessitating a longer appointment time .
After that I review information that my hygienist has gathered and finally I physically check the teeth, gums and soft tissue personally. If the patient is looking very healthy and all is good this last part may not take much time at all. This was the case with you and often is with patients with very healthy oral/dental health and very little prior dental work.
Looking to the future in regards to your dental care, depending on what your dental needs are, your direct contact with me may vary significantly from visit to visit. But please know that we are extremely thorough in your dental/oral care and that we work hard to be efficient in the delivery of that care by utilizing the best in technology and effective protocols.
Thank you for your time and I hope this explains a bit more of what we do!
Thank you for your positive feed back. It mean a lot to us.
Customer since 2015
This is my 3rd cleaning at Rincon dental. I really like the doctor and staff. They never suggest extra procedures until its necessary.
I have had really nice experience for cleaning before and thats what I am basing my reviews on. The cleaning this time was really painful and my mouth is sore even after 24 hours of cleaning. I am not able to eat anything solid and hard. The pain is present in my gums.
The understanding and positive acknowledge helps with gratitude.
Customer since 2011
This is by far the best dental office I have been to. From the staff to the dental hygienists and of course Dr Byun. Everyone is so friendly and professional and the office is extremely clean and modern. I take care of my teeth and I can't tell you how refreshing it is to not be sold unnecessary treatments and products as I have experienced at other offices. I will be coming here as long as I have teeth!
It is patients like yourself that makes us thrive.
Customer since 2017
I went in for a simple cleaning, and they did an excellent job. Meaning, that my past dentists had neglected to clean my back molars, and the staff at Rincon thoroughly cleaned my molars, really got in there. Very satisfied.
I am so thrilled with my hair cut! I met with Michelle last week. She was lovely and was really open to me coming in wanting a rather big change to my current style. I felt like she really heard my ideas, reviewed the photos I brought in and then worked with me on adjusting to my face shape and styling habits. I love it and we had so much fun!
Other great notable points:
1. I noticed that the owner both worked at the front desk and washing his client's hair. This is so special to me as a manager at two small businesses myself. When the owner is on the floor with the rest of the staff and clients it says a lot about the integrity of the business.
2. Booking over the phone was easy, Alicia was super helpful and I even got a text message reminder.
3. There was an amazing fluff of a dog there that made me smile :)