The staff was friendly I dropped my dog off at 9am for shots well check and grooming, I asked for Barney ( my westie ) to be shaved down for summer as he is getting hard to brush in his old age and I wanted the westie face
cut with shorter sides ( as I have in past gone few times for the long cut and know you can request either )
groomer acted as he knew what I was asking for .When I picked him up and had chance to check him out , I was disappointed , there was NO straight line cut on the jaw line like westies have , even if I had not asked for a westie cut there should be no reason for any cut to be so ragged , I got my scissors and tried to fix ,little straighter but cant correct until some grows out . also all around you can see where it is not cut even , the cut on ears do not match ,1 side of neck had a big spot didnt look as if even cut ... This is 2nd time have had him groomed here and the 1st was the same , I had hoped with more experience this time would be better.I will continue with the clinic as the employees are always nice and my dogs have always been cared for, but I will need to find a different groomer , which I liked being able to do at vets in case something happened to Barney there would be help near by. Barney being 16 has been to many groomers and I have never had 1 that did not know what a westie cut was. The gentleman was friendly and nice , but money for me is hard to come by and I had so wanted Barney to look better than if I had or had my daughter shave/cut him down . I think perhaps he just needs more experience , training. Also Im not sure why Barney wasnt ready for pickup until 5:30pm when dropped off at 9am,
that is a long time, even with shots and check up.So maybe it is he is just over booked and hasnt time to take to check out his cut and make sure it all looks even .I normally do not leave comments but since this was 2nd time with same results , I felt I needed to post my opinion.
I would 100% recommend River Oaks clinic but not for grooming ( if you have a westie as I have not seen other dogs that have been groomed there ,so may just be the westie cut )