If you know, or dread, that moment when the universe tilts as you are told your pet is gravely ill please do read on. Riverside is the veterinary team you want by your side as you care for your pet in this difficult time. My previous vet had retired and referred clients to Riverside. Sadly, my first encounter with Riverside was with a suddenly ill cat. Dr. Wright saw us straight away even though we were new clients and after the initial exam gently laid out the potential problems before she took MidNight off for X-rays. Never imagining that something so terribly wrong could manifest so quickly, I was grateful for Dr. Wright’s insightful discussion of the possibilities before hand, a graceful and thoughtful buffer for the diagnosis I am sure she realized well before me. MidNight was 15, never ill and truly the feline fulcrum of our family. I was not prepared for this. Dr. Wright prescribed some steroids and pain meds to give our family time to assemble from far away locales to say our goodbyes. Her efforts afforded us all a happy and cherished week together with MidNight, a gift we might not have had otherwise. She checked in periodically to make sure all was well, another thoughtful gesture that put me, as primary care giver, at ease. One morning it was clear that soon things would turn for the worse and putting MidNight down now would prevent suffering. Dr. Portnoy answered the phone when I rang first thing and not only was she familiar with MidNight’s case she was thoughtful enough to ask if I wanted to wait until the afternoon when Dr Wright, with whom I had been dealing up to now, would be in. That simple kindness and her awareness of the situation made it clear I was in the right place for the difficult task ahead. The staff provided a quiet comfortable room for MidNight and me and they were attentive but not overbearing as we proceeded. I did want time alone with MidNight and I wanted to be sure she was comfortable and aware that I was with her until the end. Dr. Portnoy was fully supportive when I asked to keep her in my arms the entire time. Hushed tones, understanding looks and tender touches graced MidNIght’s passing. I have never had to put a pet down before but I truly cannot imagine a more caring, genuine and loving experience. I look forward to bringing our next pet to Riverside Animal Hospital…I can only imagine how fabulous they are with routine care! Thank you RAH!!!