93.6% would refer friends and family to us

5 stars Verified customer

They did a good job..

1 stars Verified customer

I scheduled an appointment the week prior to have an oil leak repaired on my Jeep. I contacted the garage two days afte ... Read More

Riverside Automotive replied:

Mr Sinclair, I wholeheartedly apologize for your bad experience at my busines. I clearly recall the day you brought the Jeep in. You had called around 1:00 seeing if it was done and we had not inspected your oil leak that you had been elsewhere advised was a transfer case

Unaware that you needed it by2:00, I personally beougjt the vehicle in, lifted it and performed the oil leak diagnosis.Ii contacted you right back with good news that it appeared to be coming from the oil filter area and was likely that no repairs would be needed.We installed a fluorescent dye to follow up in a couple days to confirm our diagnosis. Regarding the oil change , I will have to accept full responsibility for that. After I was done with the inspection part I left it on the luft and asked one of my technicians to do the oil change before the end of the day which was your revised pickup time. Apparently that never happened for no excusable reason, so as you stated my staff stayed late to complete the additional service you requested.

Regarding a cut in your top and/or break in you described. It sickens me that happened to your vehicle.i one owned a convertible and was suggested to me when I bight it to never lock a convertible. If a criminal is gonna break into it, they're gonna get in regardless, and a convertible fabric is an easy e try point but costly to the owner to replace. Not saying it's your fault but just a tip to always consider with a vehicle such as that. Also , unfortunately Morgantown has a significant homeless population that travels the river walking trail behind us. There's been a few instances lately, we reported to Morgantown city police dept and frankly they dont care and even when suggested they declined to even review our Clised circuit surveillance cameras. So I dont know what else we can possibly do it other than advise our clients if they drop off at night to try to park vehicle on front lot where there is better lighting and more visible to drive by traffic. I'm truly sorry that happened to your Jeep but should certainly be covered by your comprehensive insurance.i also apologize if I was supposed to follow up with you regarding video review, I guess I assumed you were returning for the oil.leak follow up visit and we would have a chance to speak. It's just a bummer how we went from being the hero at 1:30 saving you from an unneeded repair to.losing a customer.

Sincerely,

Harry Sprouse

Owner

5 stars Verified customer

A rough start to my appointment, as they didn't have time to look at my vehicle until a day later. However, the service ... Read More

5 stars Verified customer

Was able to fit us in and actually had the vehicle completed before our appointment time.

5 stars Verified customer

Made room for us in an already full schedule to make repairs before we had to travel out of town.

5 stars Verified customer

The folks at Riverside are always accommodating and let me know what who needs to be done, what could be done, and what ... Read More

5 stars Verified customer

Got the job done in a timely manner. Everyone was very friendly and helpful.

5 stars Verified customer

The wait was a bit longer for the repair than expected, but overall very pleased.

5 stars Verified customer

2 hours and we were back on the road

5 stars Verified customer

I was in a bind. I had called several other garages in the area and I luckily found this place online. I called and aske ... Read More