1920 Centerville Turnpike, Suite 114
Virginia Beach, VA 23464

Mon: 5:00PM - 10:00PM

Tue: 1:00PM - 10:00PM

Wed - Thu: 9:30AM - 10:00PM

Fri - Sat: 9:30AM - 5:00PM

Sun: Closed

95.5% would refer friends and family to us

5 stars Customer since 2015

My hair stylist did an awesome job on my hair. She was very attentive and friendly.

5 stars Customer since 2012

Excellent Service and People.

2 stars Customer since 2019

Hello, my name is Haley Abbott and I just wanted to share my experience on Saturday. I was there from 1030 to 3. My students name was Mahalia and the teacher who was supervising with Miss Terry. Both of them were very nice and very polite. So I didn't say anything at the time because it didn't want anybody's feelings to get hurt. And I still tipped my normal 20 bucks.

I usually rant and rave about how much I love coming to the academy, but this time was really not good.

I wanted my blonde hair to go back to brunette or as close to my natural color as possible. I initially said two shades lighter than my roots. But I was convinced to go for my actual root color, I should never have said yes to that. My color ended up being darker than my actual root color. Not only that, but there were spots that were missed. So I went from and almost level 9 blond hair, my now super dark dark brown hair almost black that has little blond spots still.

They just took so much time, that I didn't say anything because I had to get home to my kids. This is not what I wanted though. I feel like I'm wearing a wig. It's so dark and permanent color. I'm actually going to head to Sally's this morning and get a color stripper and just do it myself.

What really got me, is that the teacher said that when I go outside I'll see some dimension. Well when I went outside I saw the spots that she missed. Not "dimension", which is the only thing that left me feeling truly uneasy.

Usually when I go there the teachers and the students seemed to really truly care. They were still nice but I felt like they try to hype up the results oh, when the results were truly not good.

I tried to act excited when I was leaving, but I feel like they could still see but I didn't like it.

Every experience up until this one, I've been there five times, has been absolutely wonderful and I have loved the results. That's why I continue to return. I know that they're students though so hopefully Mahalia learned from me.

Rudy and Kelly Academy - Paul Mitchell Partner School replied:

Haley, we appreciate your feedback about your experience and would love to have you reach out to our appointment desk so that we may have the opportunity to discuss this with you. We of course want our clients to leave happy, so we would love to have the opportunity to make this right for you! Please reach out at 757-473-9797 Thank you!

5 stars Customer since 2021

It was clean and really professional. I love Miyuki’s job.

I highly recommend to everyone. She is so nice.

5 stars Customer since 2021

Cristina glass did an amazing job. I'm very satisfied and the price was great.

5 stars Verified customer

Joannne was awesome. I’ll be back!

5 stars Customer since 2021

Everyone was very friendly and helpful.

5 stars Customer since 2017

Took her time and was very professional.

5 stars Customer since 2021

Gabriela Maciel did an excellent job! She was kind and did exactly what I was expecting. Everybody is in love with what she did to my hair!! I noticed the teachers were kind and very helpful with the clients and the students. I'm very satisfied with my experience

Patricia

5 stars Customer since 2021

Madison Olmstead did an amazing job, was very professional, & attentive.

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