As always, excellent and efficient work, superlative customer service, honest and trustworthy staff. So Ol' Bessie (194,000+ miles) had to go in for some pretty serious issues: noisy braking, stalling out, backfiring, irregular idling, white nasty-smelling smoke blowing out the exhaust. Ford systematically and correctly diagnosed the exact issues, addressed the regular maintenance stuff, and kept the repair bill as close as he could to the original estimate. Now Bessie runs clean and like new, accelerates and brakes with confidence, and gets better gas mileage: I'll never take her anywhere else. RMS, your work is worth every fair penny you charge. Thank you!