76.2% would refer friends and family to us

5 stars Customer since 2018

Excellent experience great staff I felt very comfortable and rejuvenated .

5 stars Customer since 2018

The experience was fantastic! People were friendly and professional. Facility was cozy and comfortable. The free valet parking is what truly made the experience great!

5 stars Verified customer

I had one or the best massages I’ve ever had. Oliver was great.

2 stars Verified customer

First of all, it was as if the front desk was mad we were only 10 mins early...which was plenty of time to prepare for a pedicure. Secondly you have mispelled my name on this email - terrible copying. Third, for the price, i shouldnt already have 3 nails that the polish has completely peeled off. The girls doing the service were friendly.

2 stars Verified customer

The facilities were really nice and clean and all the personnel were super polite and nice. Overall first impressions were great.

However, the room I had my massage in was unbelievably cold, when I walked in the last thing i wanted to do was change, at some point the massage therapist had to leave the room to change the temperature because she was freezing too. At least the bed was warm and the blankets were really soft.

The massage itself, with Nancy I believe, was not very good. I would suggest someone receive the same massage to understand. Even with comments about how vigorous and too fast it was nothing changed. I have had lots of massages before and enjoy deep pressure but this did not seem like someone who had good training; some of my bones today are hurting because they were repeatedly pushed on too hard. I feel like the knowledge of anatomy, what kind of strokes to use, the general idea that a massage should be relaxing even if the pressure is intense, was just not there. I am sorry to say this because she seems like a very nice person, but I do no think anyone would like that kind of massage, it is not just a case of style.

I may give it a chance again but with a different therapist.

RnR Wellness Spa Le Germain, located in Hotel Le Germain replied:

Thank you so much for your feedback, we need to hear this so we know where we can improve. I apologize about your massage experience, we do not want our guests feeling uncomfortable at any point during their time here at RnR Wellness. My name is Michelle and I am the Assistant Spa Director, you can contact me at any time at 403.244.9290 and I would love to extend a $50 credit to you to try us again, with a different therapist who would be more suitable for you so you can truly see what RnR Wellness is about.

5 stars Verified customer

I had a lovely experience, all of the staff was friendly and the massage itself was so relaxing I fell asleep during it. My RMT was Nancy who did a fabulous job. I wish I lived in Calgary to repeat the experience on a regular basis.

5 stars Customer since 2018

The massage with Claudia was excellent! And the facials were also awesome!

4 stars Verified customer

Overall, a very good experience. Booking was handled well and easily. Greeting and walk through was well handled and everyone was pleasant. The massage was very good.

5 stars Verified customer

It was the best, most relaxing facial I've ever had!

4 stars Verified customer

Had some hiccups while trying to schedule my appointment. It was painfully slow and reception booked me for the wrong service. Also, I was double booked.... one appointment day/time was correct while the other was not. Had some issues in the past when I paid for the service. I booked a promo that I saw on the website but was not honored the promo price when I paid. I don't enjoy confrontation so after explaining my situation to reception, I finally gave up and just paid full price. Disappointed. Reception staff at the Fairmont RnR Wellness offer a better experience.

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