50.0% would refer friends and family to us

3 stars Verified customer

Kaitlin was lovely - the facial was just ok- I would have preferred full focus on facial- not back. Mani/pedi were fine- although I didn't enjoy the location- the high traffic area took away from being able to relax

4 stars Customer since 2017

Excellent service provided by caring staff

5 stars Customer since 2017

It was a great massage and very relaxing.

5 stars Customer since 2017

Holly gave me a wonderful custom facial! Professional, friendly.

5 stars Verified customer

The experience was fantastic from the greeting at reception to the service staff.

RnR Wellness Spa Le Germain, located in Hotel Le Germain replied:

Thank you for your feedback, we are so happy you enjoyed your visit!

4 stars Verified customer

The waiting area in the spa is lovely, as was the treatment room. We were offered refreshment upon arrival and were created by our massage therapists. The couples massage was terrific! The only downside was the single bathroom for the spa which had a lock that was difficult to unlock from the inside and no changeroom was offered to freshen up after the massage. Otherwise a great experience.

RnR Wellness Spa Le Germain, located in Hotel Le Germain replied:

We are thrilled you enjoyed your massages with us. And thank you for the feedback, we will ensure to to let all guests be aware of the change rooms that are available for use during the spa visit going forward.

5 stars Customer since 2017

Nafiz is the most accommodating young lady that I have ever encountered and she helps my very sore feet every time. Just not a huge fan of the new products but slowly getting used to them.

RnR Wellness Spa Le Germain, located in Hotel Le Germain replied:

Thank you for your feedback Kim, we also love Nafiz!

1 stars Customer since 2017

I would recommend that your staff canvas with clients at the time of booking the appointment about if they require services from a Registered Massage Therapist for insurance purposes. It was extremely frustrating to pay for the massage and only afterwards find out that the lady was not a Registered Massage Therapist but was part of a regulatory body that I have never even heard of. I cannot claim this through my insurance and as a result has ruined my experience at your spa.

5 stars Verified customer

Atmosphere was very relaxing and the staff professional

The spa was very clean.

RnR Wellness Spa Le Germain, located in Hotel Le Germain replied:

Thank you for your review, we are happy you enjoyed your visit!

5 stars Customer since 2017

I had a wonderful experience from the staff at the check in desk to the young lady who gave me a facial and a pedicure. Kaitlyn was welcoming and had a very calming and professional manner about her. I thoroughly enjoyed my time in the Spa and would recommend it to anyone wanting a quality, relaxing and professional experience!

RnR Wellness Spa Le Germain, located in Hotel Le Germain replied:

Thank you for your review, we are thrilled that you enjoyed your visit and we too think that Kaitlyn is an asset to our team!

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