97.5% would refer friends and family to us

3 stars Customer since 2016

Need to do a better job scheduling appointments. Had to wait 45 minutes past appointment time to be seen. The time before I had a 30 minute wait.

5 stars Customer since 2016

I would follow Amanda Smith anywhere. She always makes me feel so beautiful and confident when I leave. I wouldn't go to anyone else.

ARCS - A Robert Cromeans Salon replied:

Saundra, thank you for those wonderful words. Amanda is terrific!

2 stars Verified customer

I have been to ARCs several times previously and never had a bad experience until this time. The requested that the stylist cut my hair in simple long layers taking 2-3 inches off of the bottom. Instead she cut off 5-6 inches and didn't even dry my hair adequately. She was going to then curl my hair, but I declined and decided to leave before more damage was done by applying hot tools to hair that was evidently still damp. I was very disappointed in the whole experience.

ARCS - A Robert Cromeans Salon replied:

Anonymous, words cannot express how sorry I am for your bad experience. Please call us and let us give you a free haircut with our owner when next you need one. We would really like to know who your stylist was, so that we may better train her or his listening skills. Again, we do apologize.

5 stars Customer since 2016

Witney is a great hair cut

ARCS - A Robert Cromeans Salon replied:

Yes, Whitney is great. Thank you, Fabio!

3 stars Verified customer

Service is always great and Mel is awesome. The interior seems to be more dilapidated each time I visit. The duct work is very dusty and walls need touched up/repaired. It is obvious in some areas the attention to detail cleaning has fallen to the wayside. And while I realize cleaning hair from the floor is part of business, using a blow dryer to scatter it away from a chair next to a client doesn't seem ideal.

ARCS - A Robert Cromeans Salon replied:

We are working to clean up that duct work - we apologize for any discomfort you experienced. We thank you for taking your time to advise us.

5 stars Customer since 2012

Awesome!!!!

ARCS - A Robert Cromeans Salon replied:

As are you, Alice! Lexie and the rest of us thank you.

5 stars Customer since 2015

Priscilla was amazing, as always!

ARCS - A Robert Cromeans Salon replied:

Sarahi, thank you for your wonderful review of Priscilla!

5 stars Customer since 2014

Maddye rocked out my cut and color! I drove from Texas just to get some hair love from the best :)

ARCS - A Robert Cromeans Salon replied:

Hi Mo, we are so glad you drove that distance for Maddye. Thank you!!!

5 stars Verified customer

Zachery was fabulous as always. My hair looks and feels terrific!

ARCS - A Robert Cromeans Salon replied:

Dear Anonymous: Zachery thanks you for the great review!

5 stars Customer since 2016

This was my first experience at the ARCS Salon, typically my stylist was at the Walk In Salon location, but has since moved to this location. I can not say enough about my stylist- Amanda! She is always awesome, ready to listen, and makes my hair look great no matter what style I decide to try. The atmosphere at ARCS was wonderful and the customer service was great! I will definitely continue my services with Amanda and love the ARCS location.

ARCS - A Robert Cromeans Salon replied:

Samina: Thank you for those wonderful words! We are so glad to have added Amanda to our talented styling team, she's a great asset.