I had an appointment because of an irritation / kind of infection in one eye. First of all, when I went to the office, the office staff were very friendly and nice, cared about the customers during the check-in process. However, when I went into the room, I realized that instead of the doctor Robert M. Allen, his assistant took me for my eye exam. I was not sure who that lady was and did not introduce herself as his assistant either. I think I have the right to know who will be looking at my eye, when I get an appointment from a specific DOCTOR and someone else takes me in. So the assistant was very fast, looked like she wanted to check my eye and send me back home, did not give me a chance to ask any questions, it was obvious that she was in a hurry. I understand she may have taken me between 2 patients (because the earliest appointment was 2 weeks later and I said I wanted an appointment this week because of the infection), but this doesn't mean that one patient has priority over others. Patient is a patient. And I got my appointment with the DOCTOR himself, with a lot of questions to ask since I had several problems going on with my eye. When she finished looking at my eye, she told me to wait in the waiting area (did not ask if I had any questions/concerns at all), while I was expecting to see the doctor. And finally, the prescription included eyedrops which cost $110 (with insurance) which the pharmacist could not understand the real purpose of it for only a 5 days treatment. Overall, I went there with a referral but will not go back again. Robert M. Allen may be a very good doctor (whom I did not meet at all) but it is obvious that they do not know how to coordinate inside the office and handle urgent appointments with CARE. I was going to get my glasses from the same place but I am not willing to go there since they did not care about me at all.