94.2% would refer friends and family to us

4 stars Verified customer

I really enjoyed the tranquility room even though there were a few women that were talking loudly in the room. I also think that a staff member should look in the room a little more often to refresh the seating area and blankets. Overall, I had a good experience and would visit again.

5 stars Customer since 2010

As always, Leah did a great job cutting my hair. She listens to me and takes her time to get it right. This visit was no exception.

5 stars Customer since 2015

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3 stars Customer since 2016

I scheduled the cigar and cognac men's package as a surprise for my husband. He had an amazing experience overall but at the end there was an issue with payment. That's when he was told the price and was looked at to pay. Then I was called about my card, there was an improper notation of 1 number. From his point of view, this is where his surprise became slightly stressful. I was not happy about that and would prefer a phone call before asking my husband to pay and telling in the price.

1 stars Customer since 2009

Every year (for the past 5 years) my mom, sister and I have made appointments the Saturday after Thanksgiving at Robert Andrews at 10:30 for spa appointments (same time). Every year it has been great, but this year was terrible. My sister and I called together on the Tuesday before the appointments to confirm the time. It was verbally confirmed by a call center associate that our appointments were at 10:30 (all three of us). However, Saturday rolled around and someone called my sister (at 9:45) and said that two of us had 9:30 appointments and the other one had 10:30. This was inaccurate. Much back and forth with the manager, and she was able to get us back to our 10:30 appointments. Initially she was not able to do it and said, "sorry we are booked today." But then was able to make it happen. However, it was a constant mix up even after this. They gave me a clip board and said I was the maternity massage (I am NOT pregnant.. my sister is). They mixed up all the names of the people who were giving massages. Told me Terri would be doing the maternity massage--but Terri did mine? And then, when it was time to take us back, I went at 10:30, My sister went at 10:45 and my mom did not go until 11:00 (which was not what we originally scheduled). I was hoping for a relaxing day but it was nothing but stressful. At the end, we all paid full price for our day of chaos.

I never write reviews, but feel that this is warranted. It was very bad business on Saturday. I have had many, many appointments at RA for spa services, and now I hesitate to ever make another one again after what happened Saturday.

5 stars Customer since 2005

I have gone to Robert Andrews a number of times and have never been disappointed, the staff is always great as well as the service.

5 stars Customer since 2016

It was very relaxing. The staff was courteous and accommodating. Very professional. The services are 2nd to none.

5 stars Customer since 2013

I think the hair prices are

A little too high a nd l perm a nd cut souls be included in one price

5 stars Customer since 2013

I love the fact that I was greeted at the door and didn't have to go to the front desk to check-in. I also loved the service I received in such a relaxing atmosphere! I will definitely return in two weeks. Thank You.

5 stars Customer since 2009

I always enjoy myself at Robert Andrew. The staff is always wary and welcoming.

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