I had few facials done at your property but this was the 1st time with Hillary and I am very disappointed. Hillary spent more time massaging my arms, shoulders, back and hands than the actually facial I was there for. The massages were nice but my face wasn’t cleaned as I experienced before with the previous lady( I’m sorry but I can’t remember her name). She also mistaked my black beauty mark for a black head and was trying to take it out left me with a bloody spot. Most likely won’t have a facial with her again
Thank you for bringing this to our attention. We strive to not only meet, but to exceed the expectations of our guests. Unfortunately, sometimes what is desired can be lost in translation. Please reach out to me and let me know how we can make this up to you.