Robinson Automotive has justifiably positioned itself as a “dealer alternative”. Robinson has done excellent work maintaining my 2016 Volkswagen since new. Mike and his staff are always able to graciously satisfy my thirst for automotive information with their expert technical knowledge, warm advice, and fine customer service. Although there are plenty of options available to have my vehicle serviced elsewhere, i wouldn’t dream of it; I will continue to travel a distance just to have Robinson Automotive service my vehicle. One can always trust Robinson Automotive.
The only service centre I trust for honest and fair pricing and ALWAYS DONE RIGHT the FIRST TIME. Robinson saves me THOUSANDS of $$$$ by maintaining all three of my vehicles, allowing me to get the MAXIMUM life from each of them and not having to replace them every four or five years.
Any work required on my car is done professionally and in a timely fashion. The charges are reasonable. No work is done that is not required. However, the entire car is examined, and any work that should be done is brought to my attention and is subsequently done, avoiding further complications. The staff is cordial as is Mike and Kirk. The greatest thing about their shop is that I have confidence that my car has been properly attended to, and that I will not have any problems down the road.
Like clockwork I normally change my tires first week of November however this year the weather decided to come a bit early and decided to do the tires on my own with the intent to bring it in for my semi annual check. My overall technical knowledge is limited but I knew to check the 9 and 3 and 12 and 6 position of the wheels for play. Found play and discussed with Robinson, the issue was imperative to fix however the shop was booked solid and the first available appointment was over a week out. We were able to find a middle ground that saw me use Robinson's preferred rental partner and leave the vehicle with them for an extended period of time. The vehicle was repaired and came in under budget. Never using the rental service in the past, coming in from Burlington, it is an affordable alternative to wasting away a day in the waiting room. It was a happy ending to a tumultuous week.