The people at Rochester Family Eye Clinic are pretty awesome. They treated me with respect. My appointment started on time and went smoothly. The optometrist answered all my questions and was very personable. I especially liked the lady in the optical department. She had very positive energy. I cannot wait to get my new specs.
On a Saturday morning I woke up with a very sore, scratchy eye but I didn't have an appointment. They fit me in as soon as possible and I really appreciated it so I didn't have to worry and suffer through the weekend. Great customer service!
Everyone is always very welcoming and make me feel important--from the initial reception greeting to the gentleman who adjusted my glasses for me, and of course, Dr. downs who is always so nice to visit with, and very informative.
Consistently excellent care; from the front desk, through the quality of the exam process with techs and doctors willing to explain a diagnosis and answer questions, through highly knowledgeable lens and frame selection help that is very personalized. I have been going there for many years and have never been disappointed, and there are very few places I can say that about.