97.2% would refer friends and family to us

2 stars Verified customer

I have been a client at Rocky Gorge for several years mostly due to it's proximity, range of services and size. They operate 24/7 and they've always been very accommodating with appointments and refilling scripts. The front desk/service staff have been wonderful. However, after many visits with different vets, I can say that the quality of services with majority of vets on staff seems sub-standard compared to a few vet practices I've tried in DC-MD metro area. There is an over-dependence upon prescribing meds that target specific issues, rather than taking a look at patient care in a comprehensive way. Most of the vets don't appear to consult the records very extensively prior to an appointment or speak with the other vets to get a better sense of history and approaches to care (what has worked, what has not). Is there any continuing education required? I saw a new vet the other day, after waiting 45 after my scheduled appointment and upon completion of the routine treatment, was quizzed on feeding habits for my elderly, arthritic dog with severe hip/joint problems. Without having any sense of history of my dog or asking about it, it was suggested that "someone may be lying" about what we give her. I was then instructed on how to walk her in a surprisingly patronizing manner, and told that my dog (who is certainly overweight) does in fact not need any exercise, just less food. When pressed on the logic beind such an approach, I was in fact assured that the trouble was only that she was being over fed and that my dog was outsmarting us on all fronts. Agreeing that she was indeed overweight, having a vet continue to ramble on about food after making the initial point and how best to walk her was rude and simply unnecessary. I asked more questions and received short, one word answers. There was zero intellectual curiosity about my dog's overall condition and no discussion about how we might alleviate/treat her other symptoms which might address overall well-being. I've received negative reviews of RG from other friends/colleagues pertaining to the lack of interest in providing more comprehensive care, but after this, I will be searching for a new vet practice that doesn't treat patients as if they're on a pharmaceutical assembly line and speak to their human guardians in such a patronizing manner. To be fair, other vets have been quite pleasant on a personal level, but this recent experience was absolutely unacceptable.

Rocky Gorge Animal Hospital replied:

Thank you for taking the time to provide us with feedback. I apologize for the recent experience you encountered, and I will ensure your feedback is passed along to our management staff for further review. We would love the opportunity to speak with you directly, please feel free to call and speak with our management staff at any time.

4 stars Customer since 2000

Dr. Ray is great! Had to wait a while longer than normal due to new techs or low staff.

Rocky Gorge Animal Hospital replied:

Thank you for taking the time to provide us with feedback. Please be assured we are taking measures to reduce any wait time experienced. Please feel free to reach out to us with any further questions or concerns.

5 stars Customer since 2005

As always your office is awesome!

5 stars Customer since 2005

Dilly was glad to see us, of course, and came home relaxed and happy. She's a little slow to warm up to new situations, so we think it was a definite plus that she got to room with her cousin.

5 stars Customer since 2014

Mabel Rice and Dilly Chase stayed together. They seemed to have done great and came back a very happy pair

4 stars Customer since 2011

My appointment was for 7:40 pm and I waited an hour to be seen. That is my only complaint. I have often had to wait for my appointments. Dr. Ray was great with my dog as always.

Rocky Gorge Animal Hospital replied:

Thank you for taking the time to provide us with feedback. Please be assured that we are taking measures to reduce our current wait time. Please feel free to reach out to us with any further questions or concerns.

5 stars Verified customer

The vet was very kind and caring with my dog.

5 stars Verified customer

First time I actually taken at my scheduled appointment time. Dr. Morris is always wonderful!

5 stars Verified customer

everyone is so nice and friendly

5 stars Customer since 2015

I am always pleased with the level of care my dog receives at RGAH. All of the veterinarians are very helpful and genuinely committed to maintaining the health of my sweet fur baby!