2 stars Emily J Customer since 2017
I was very displeased with this visit. I don't wear my glasses that often because I prefer my contacts. But I wanted to use my frames that I got from them last time because they are in great shape and I didn't find any that I liked. They told me that I could only get them transformed to sunglasses. The next day I went back and told them that I wanted my own frames and they were reluctant, but finally agreed. When my glasses came in, I tried them on and the lense wasn't seated correctly, causing two parts of my metal frame to pull apart. I took them back to the store to have them look at it and was told that it was fine and that the what I thought was a problem was due to needing a stronger prescription. I took my glasses to another vision center and asked them to look at it. They took 30 seconds to adjust them so the lense was seated correctly and the metal was no longer pulling apart. I have had problems with RMEC in the past giving out incorrect prescriptions, but I wanted to give them more chances. I hope these problems can be resolved as they move forward. I would be extremely reluctant to recommend them.
Rocky Mountain Eye Center - Canon City replied:
Emily, thank you so much for sharing. We value great customer service and are sorry for any issues you experienced. We would like to connect you with our customer care team to help further understand your situation. Please reach out to them at customerservice@rmecpc.com . Thank you for sharing this with us.
4 stars Scott P Customer since 2015
I was pleased with the technicians and the new doctor. Friendly, informative, and responsive to my questions.
Rocky Mountain Eye Center - Canon City replied:
We love those three tree traits; friendly, informative, and responsive! Thank you for recognizing the staff and their level of care.
5 stars Gary C Customer since 2010
The assistant ( Monique)was very courteous and knowledgeable while helping me.
Rocky Mountain Eye Center - Canon City replied:
Thank you! We will let Monique know she was complimented by you!
5 stars Judith F Customer since 2005
Everything went well and I got the care I needed.
Judi9 Friedman Baker
Rocky Mountain Eye Center - Canon City replied:
We are happy to have been able to serve you! Thank you!
4 stars Keith B Customer since 2017
Professional and close to ontime.
Rocky Mountain Eye Center - Canon City replied:
Thank you Keith. We appreciate your business!
5 stars Ben J Customer since 2019
The staff from the reception desk and everyone in between to the Dr was very helpful, polite, and courteous. I would say that I was very well taken care of by everyone I met during all of my visits.
Rocky Mountain Eye Center - Canon City replied:
Great news. Thank you Ben. We appreciate your business!
5 stars Anonymous Verified customer
Great doctors, staff members and opticians. They've helped us with complex eye problems, surgeries and simply filling prescriptions. All there work has been great. We have visited their offices in Pueblo, Canon City and Alamosa, due to our needs, and each office is efficient. Great organization.
Rocky Mountain Eye Center - Canon City replied:
No matter where you go in our offices we try and make your experience positive. So happy you can attest to that. Thank you! It is our pleasure to serve you.
5 stars Timothy L Customer since 2011
So far my experience has been good.
Rocky Mountain Eye Center - Canon City replied:
Great. We are thankful for you!
5 stars Ruth F Customer since 2013
Very short waiting time.
Rocky Mountain Eye Center - Canon City replied:
Thank you Ruth! Have a nice day!
4 stars Judith S Customer since 2006
Everyone is very friendly & helpful.
Rocky Mountain Eye Center - Canon City replied:
So glad to hear! Thank you for the good review!