The doctors are courteous, personable, and knowledgeable, but the customer service trumps all the other good things about RPVS. The opticians will not let you walk out anything other than elated with your choice of glasses and their fit. Deneen has a keen eye for what's "in" and what glasses suit each person--I trust her opinion more than my spouse's--and she and OT ensure that you are completely happy with your purchase. I cannot more highly recommend RPVS. I've been going to them for almost 20 years and will not go anywhere else.