The young ladies at the front desk were polite and professional and Katelyn, who did both me and my husband's exfoliating facials was absolutely wonderful. She explained what she was doing throughout the process but didn't talk too much...so we were also able to relax and enjoy what was happening. Her explanation of the products were very good as well. I've had several facials in the past and this may be my favorite. Katelyn did her job VERY well! I will definitely go back and request her.