The main thing it was a mistake anyone could have made. I was late, I admit that, but not my fault! I thought it was at your Bullhead City facility but it wasn't and The young man at the BHC facility called John told him I was on my way. I was maybe 15 min. Late. This man named John was very rude to me in front of other customers that because I was late, I set every one else there behind. Then it took almost two hours to have the oil changed. That person behind the desk made me feel really bad. So I told my husband and he said we won't use your service anymore.