96.2% would refer friends and family to us

5 stars Customer since 2016

I LOVE my haircut. Brittany heard what what I wanted and delivered in spades. Truly my cut is one of the best I've had, FINALLY!!!

The entire experience, from the moment I walked through the door, greeted by Nickie, was great. Besides the heartfelt pleasantries, we talked about her daughter Amiah and her job, one she hopes to have for life, she couldn't imagine there is a better one out there for her, all because of Robert (Rob).

The gal that washed my hair and gave me a minnie massage, was awesome!!!!

There are incredibly talented girls working there and was well worth the ride from Sanibel.

5 stars Customer since 2016

My visit was terrific!!! I would like to get in touch with Jade. She gave me some valuable info and i’ve Misplaced it. Please call me at 814 934 4065 or lneug@atlanticbb.net before next week, April 10, 2018. Thank you for allowing me to visit you when I’m in FL. Told Jade if the commute wasn’t so far, I’d be there once a month!!

Linda Neugebauer. Love my new hair color!!!

5 stars Customer since 2017

Kristie is amazing! Highly recommend!

5 stars Verified customer

Kristie was wonderful.

5 stars Customer since 2017

Everything was Top Notch , the employees were awesome, the service was awesome , the atmosphere was clean I give your business 100% Plus

5 stars Customer since 2017

Love the cut, the service, the smiling people!

5 stars Customer since 2017

Jade did amazing job on my hair :)

5 stars Customer since 2018

Carly did exactly what I asked her to do. Staff was very professional and accommodating.

3 stars Verified customer

Shampoo was by another women. Other stylist did not use the women but rather shampooed their own client. To me it just means another person I have to tip. I had never experience this at Robert of Phil before. Jades hair cut was everything I asked for but she took about five minutes to cut. At my salon up north the stylist cuts into the hair not just straight across. That seems to give my hair more body. Body is something my hair doesn’t have and just straight across cutting make my hair flatter. I always discuss my hairs lack of body with Jade. I don’t know if she understands what I’m looking for.

Robert of Philadelphia Salons @ The Promenade Bonita Bay replied:

Thank you so much for taking the time to write and share about your experience with us. I am so sorry to hear of your disappointment. Sometimes unfortunately we don't get it right. Your feedback is very important and helps us improve.

Jade is one of our 10 year senior stylists and has a reputation for being extremely conscientious and always very concerned about getting it just right for our guest's happiness. Aside from her talent and experience she is also very humble and open to do whatever it takes. This was certainly out of character for us.

Of course your next visit will be completely on us! Our promise is always that if you don't love your hair and everything about your entire experience you don't pay and your next visit is on us.

Regarding the shampoo, Robert Sr. started an associate Stylist program in 1980 to help train and develop stylists with his haircutting, coloring and styling methods. In the process they shadow and assist a senior stylist who is a mentor for them. They work with them on all aspects of the experience including the shampoo, head, neck and shoulder massage. Not all Stylists in our Salons are mentoring others. Which is why you noticed others not with an associate Stylist. I am sorry you were not aware of this. We need to do a better job of communicating this especially since it is a key difference of our success being a teaching Salon. Tipping an associate in addition to your stylist is never required. The associate stylists are paid by the Salon. Thank you again! We appreciate and value you!! Robert

5 stars Customer since 2018

I was referred to Lori at Bayfront and my hair needed a lot of help and she has been wonderful. Also enjoying starting to use the products..

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