We were so, so, so impressed by the professionalism and expertise of the staff, from the front desk to the vet tech to the vet herself. We were terrified that our beloved kitty would have to be tranquilized and our fears were soon calmed by the capable and reassuring staff. She was handled gently and respectfully and not once did she exhibit fear behavior. Normally, after traumatic experiences (thunder, loud noises, unfamiliar locations), the cat will be under the bed for days. Today, she was under the bed for a couple of hours upon her return. I credit the relaxed vibe of the facility and the great energy, experience, and love of the staff. The vet tech and vet spent a considerable amount of time with us, asking and answering questions. We left the facility with a healthy cat and generous confidence in her new practitioners. There is no question that our cat is in capable hands and I am going to switch my other cat to City Kitty, too.