I made an appointment to get my cat neutered and vaccinated on a Friday the week before, and was scheduled for Tuesday of the next week. The entire process was simple. All I had to do was drop off the cat, sign some papers and they took care of everything from there. It turned out that my kitten was still really young and could potentially have health issues in the future if neutered too early. The doctor called an told me that they could still do it, but warned me and left it to my choice. I really appreciate the doctor warning me, and decided to wait a couple months for the operation.
The technician who helped me was also very kind and helpful when explaining what was going to happen to my kitten during vaccinations and the operation. I did not have a single issue at this location.
Great customer service. ...the only thing that I did not like was that they charged me 5% for using my care credit card. I was not notified by mail or by email and I go to the appointment and they tell me this. There should be no reason for charging me this 5% it's just more money on top of the amount I'm already spending.
Service was fast,had an appointment at 10:30 arrived at 10:20 we went right into exam room dr was very very kind and knowledgeable.. and reassuring. Said my dog Boomer who is 12 years old just had a kennel cough ( sounds like a big old duck honk) which can be remedied with antibiotics and a cough suppressant.... in and out in about 20 minutes.. GREAT JOB !!!
I first came here frantically after my dog was attacked. I was super thankful they let us walk-in and be seen right away. It was in the middle of the lunch hour but I think they were all still working. Everyone from the person who answered the phone, checked us in, examined my dog, etc was uber sensitive and kind while I was so distraught. They were all very nice and careful with my dog, explained what their recommendations were and that I was not obligated to anything. He received surgery the same day, and I got to take him home after. I'm still traumatized from the whole incident, but I am so so thankful to Rose Marie Pet Hospital and its lovely staff.