When arriving I was greeted, but when attempting to sign in I was told my appointment didn't exist. The person at the front wasn't accommodating and just shook their head. I gave time, name and phone number on the account. Apparently not willing to help I then showed her my confirmation texts I had been receiving about my appointment. They then were able to "squeeze me in" with a different optometrist even though I had an appointment. This same front desk person then dealt with another customer in also a fairly unpleasant manner when discussing contact purchases. Would not recommend and I won't be returning.