As with every visit to this fine establishment, I was impressed with the professionalism and efficiency of the operation. Rick always goes out of his way to ensure that I am comfortable while waiting and that I fully understand the work and pricing before proceeding. As a woman, I never have to worry about being taken advantage of when I go to RPM. Everything is out in the open and Rick explains the concerns in terms that I can understand. I refer all of my friends to RPM and will never go anywhere else!