82.4% would refer friends and family to us

5 stars Customer since 2014

My boyfriend and I have now celebrated our anniversary two years in a row at RUB, and we couldn't be more satisfied with our experience. The masseuses are always extremely professional and cater to what your body needs. They make you feel comfortable the moment enter the building. Everyone is friendly and the facility has always well-kept and clean. We would recommend RUB to anyone wanting a high quality massage and wonderfully relaxing experience.

5 stars Customer since 2014

Our stress buster massages for students during finals at MLaw went extremely well! Ryan, Diane, and the entire RUB team were great to work with. Thank you!

5 stars Verified customer

Enjoyed every moment, left feeling fantastic!

4 stars Verified customer

I was completely at ease in the environment and everyone was very professional. I also appreciated that instead of only helping my muscles relax I was given some tips on how to keep them relaxed. I plan to come to RUB every time it's finals week!!

1 stars Verified customer

Both masseuses were very inexperienced.

RUB | Relaxation & Ultimate Bodywork replied:

We appreciate your feedback, and are disappointed you were not thoroughly satisfied with your experience. We have a very experienced staff with several years of experience (and a vast majority of whom have over a decade of experience). However, we realize clients have varying needs whether they require more or less pressure, or other individualized requirements.. Please feel free to reach out to us again at your earliest convenience so that we can align you with a therapist who is more suited to address your specific needs. We look forward to seeing you in the near future.

5 stars Customer since 2013

Beth is terrific!

3 stars Customer since 2012

I had enjoyed my experience with RUB in the past. This time when I had arrived after being a member and having four roll over massage I was told because a time lapse had occurred since my last massage. When I called to make an appt I explained I had four massages left abd the person on the phone stated they saw that. After leaving on yesterday, after having a good massage, the receptionist says my roll over massages can not be honored anymore. I was going to reopen my membership after having a good tension release deep tissue massage but I'm reconsidering.

It seems every time I come there is new people which makes it hard for me to establish a relationship since Jeff has left I have always had a different massage therapist.

My rating on the massage therapist was 8 but the inconsistency in message from administration I rate 4.

I wish to return but I'm unsure at this time.

RUB | Relaxation & Ultimate Bodywork replied:

Cora, we appreciate you feedback, and our apologies for any miscommunication. While we opted to allow you to forgo membership payments for several months without payments due to your specific personal situation, your membership expired late last year and unfortunately roll-over massages as part of our membership expire after 120 days. However, since our new receptionist, whom we are excited to have onboard, made an honest mistake and accidentally misspoke on her first day about your account, we wanted to ensure you had a good experience and provided a deep tissue massage at no charge to you. We value our client relationships since they are of the utmost importance to us. In the future if you have any questions or concerns whatsoever (or feel your experience was anything short of perfect), we encourage you to contact our manager Ryan Wyatt directly by email @ ryan.wyatt@rubannarbor.com or by phone @ 734-213-7600. We look forward to seeing you soon.

5 stars Customer since 2014

I was very pleased with the level of personalization applied to my massage. Upon entering the parlor, I was asked to complete a brief questionnaire indicating some of my personal preferences, including the amount of light and temperature of the room, as well as personal music preferences. This really added a nice touch. The atmosphere was clean, relaxing, and had a great ambiance. The staff was curteous and very professional. I would definitely go back and recommend to a friend.

3 stars Verified customer

area is too bright - not relaxing for a massage.

area is too noisy - street noises.

the background music was not as I listed for my preference for a massage.

RUB | Relaxation & Ultimate Bodywork replied:

Thank you for the input. We have a number of rooms that focus on different varying levels of light. Some having more light, whereas others having much less. Our main goal is to accommodate everyone's requests to the best of our abilities. We would love to see you again in the very near future, and let us know exactly what you would like in that regard and we will be able to accommodate. While we came up a bit short on the music selection since we try to offer customized playlists for each and every client , we certain will pay better attention to this in the future.

5 stars Verified customer

I always receive a wonderful and relaxing massage from RUB. A very calm and clean atmosphere.