My experience was very good, as it has been every time I have come to S2 with any problems I've had with my '07 Audi A4. In coming via METRO rail last night to pick the car up, although Pat had offered to have me picked up at the Twinbrook station, I decided to walk for some exercise (which I'd done a few times before in the daylight). In the dark I missed the turn from Twinbrook onto Parklawn and by the time I discovered it, it was too late to double back to Parklawn and and get to you by your 6:00pm closing. Pat sent Johnathan with the almost impossible task of finding me on Twinbrook in the midst of very heavy rush hour traffic and not much to go on as to where I was waiting. I regret creating this problem which I'm sure delayed your being able to close up on time at the end of a busy workday and I apologize for that. The car is running fine. I also appreciate your re-attaching my rear view mirror at no charge. Now I don't have any excuse for backing into people. Thanks again . Ray Brown.