On this day my experience was a 2 star. When I walked in to pick up some medication for my dog, Christy was tapping away on the computer. I walked in and walked up to her side of the desk since she was not on the phone. I stood there waiting and after a minute of waiting, Christy's phone rang and she answered it. She helped the person on the phone and left me standing there! So, not only did I not get a 'welcome', I got no eye contact, no 'I'll be right with you' and she did not place the call on hold to help me, who was there first.
So 2 stars for Christy, because I am not a fan!
Overall, I love Sachse and the doctors. I will continue to bring my babies, but someone needs to retrain Christy on CS and how to greet customers before it does turn into me taking my dogs to another vet place.