90.3% would refer friends and family to us

5 stars Verified customer

Enjoyed my second visit to PMS, Kim did my blonde highlights my first visit and touched up my roots this time. I love my hair and have received so any compliments!

5 stars Customer since 2014

I didn't have to wait too long before I was brought back and the Future Professional was quick and efficient at going through the required paperwork and finding out what my needs were. Her Learning Leader​ Andrea was amazing and we decided together on the best treatment for my skin. The Future Professional provided great service and a wonderful spa-like experience.

(I can't remember her name, my appointment was on 4/21 at 230 for a signature facial that was changed to an ormedic peel)

(As a side note, I've had to wait up to 30 minutes after my appointment start time until I was called. This time it was much better but this is something that really needs to be approved on.)

5 stars Customer since 2016

This was my fourth visit to the school. I love it! I am a VIP and love the services, the prices, and especially the students and their teachers. They take a lot of care with each client, and are always eager to learn. I have a tendency to hypoglycemia, and after three or four hours in the chair without food, my sugar begins to drop and I need to eat something before I pass out. Tatiana was a little dismayed when I had to leave quickly, but Charnae, who had been doing most of the color/cut, took me out to the snack bar and gave me some Oreos, and I was fine. I do want to apologize to Tatiana, who might have thought it had something to do with her, but it really didn't! I just needed food. I will bring some lunch with me the next time I come, and be able to settle in for a four hour session, which is how long it usually takes. Thanks for the great service!

4 stars Verified customer

Great

1 stars Customer since 2017

Jessica was terrific and made me feel at ease have an upcoming appointment with her in 4 weeks

Mary

Paul Mitchell The School Sacramento replied:

We are so happy to hear that you enjoyed your services with Jessica! We look forward to seeing you soon! Thank you for your business!

5 stars Customer since 2014

She was kind and knowledgeable and used short strips so it didn't hurt. She was great!

Paul Mitchell The School Sacramento replied:

We are so happy to hear you enjoyed your services! Thank you for your business!

5 stars Customer since 2016

Great!

Paul Mitchell The School Sacramento replied:

Thank you for your business! We appreciate it!

5 stars Customer since 2013

Jessica's was great and honest about my color. Very sweet and honest

Paul Mitchell The School Sacramento replied:

We are so happy to hear that you enjoyed your services with Jessica! Thank you for your business! We appreciate it!

1 stars Verified customer

The student doing my hair was rude and rough. Didn't make much effort to be friendly and I felt like I was bothering her by asking for a haircut.

I've been to Paul Mitchell several times before and have never experienced this kind of service. In the past I would encourage my friends to go here.

Paul Mitchell The School Sacramento replied:

We apologize that you did not receive the experience and customer service that should have been expected. We would love the opportunity to talk with you about your experience, so we may coach the Future Professional. Thank you for your feedback and business, we appreciate it!

5 stars Customer since 2009

Everything went great. I was there to get highlights and touch up my roots. I have dark hair and knew that I might not get it lifted enough to get the color I wanted in one visit, but was still hopeful. I will have to go back, but in the meantime, I was given great service and a great look to start with (root touch up, highlights, nice clean up trim, temporary color) and I'm quite happy. My stylist was very capable and professional, as well as personable. I often mention the school when talking to friends about getting their hair done. It's very reasonable, and I've found the service to be very good.