83.3% would refer friends and family to us

3 stars Customer since 2017

The prices are great and I love my new platinum look! My issues have been with them messing up my appointments. I saw the same girl for months, but one Friday afternoon before my Saturday morning appointment I got a vm saying my girl was going to an event and to call to reschedule with someone else. I call back and they said they had nobody to do my hair. Since I had to be in town I decided to drop in to see if they could fit me in and it was no problem. I found out later the my girl was not supposed to go to the event because she had an appt. When she showed up Sat. morning I was already in someone else's chair.

This last week I called to confirm my appt. and was told it didn't have one. I always make my next appt when I am checking out. Not happy they said my girl had a 945A but I could come in at 11. I show up at 11 and my girl says she has another appt. at 11a (not 945) and she tells me that she was there when the front desk called me earlier in the week. I received no call. In fact, the person who answered said she didn't have an appt. (that should have been there first clue they had the wrong person) I find out when I checked out this last time there are actually 2 people with the same name except for the first letter.

Also, in the past when my (very short) hair has taken a long time to process my girl goes to find her learning leader who happens to be in charge of the fundraiser going on. It's very frustrating when the leaders are off doing other things.

5 stars Customer since 2012

LOVE all the staff and students. Always get awesome service.

4 stars Customer since 2016

Javier is good. He delivered what I asked for.

I’ve mad my next appointment with him.

5 stars Customer since 2009

My hair looks beautiful. The learning leader did an excellent job at guiding my hairdresser to my liking. I am happy to have my hair done so well that I get compliments on it

5 stars Customer since 2017

Loved it! My facial was one of the best I’ve ever had .

2 stars Customer since 2012

Long wait even when you have appt

5 stars Customer since 2017

Enjoyed my facial and eyebrow waxing by Madison G. She explained everything she was doing and products being used.

5 stars Customer since 2017

With a lot of salons, it feels like the stylist is rushing trying to get done. Here at Paul Mitchell, they really take their time to make sure you leave happy. While it sometimes can take a while, it feels good to feel taken care of and leave with something you are happy with. I have not been disappointed at all with this salon.

5 stars Verified customer

Jaime was amazing. She listened to my concerns then colored, cut, and styled my hair in an exemplary manner. Well done!

5 stars Customer since 2016

Excellent. Always great customer service and care. The Awaphui hair treatments leave my hair deep conditioned and feeling super nourished. I will definately be going back

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