The staff is pleasant but there is no such thing as a simple procedure at this office. Cleanings are never what the ins. covers, but always more involved & cost more. I went in at the end of December with pain and while I was there, asked them to recement a cap that had fallen out. I had the cap, I had no pain in that tooth. (Still have the cap) They told me that they would have to make a bridge, which would cost me $1550.00. I told them I didn't want that and would not pay $1550.00, when all they had to do was recement my cap. The tech and the dentist walked away from me and nothing was done. A root canal was needed under the bridge that they did do on the other side of my mouth, less than 2 yrs ago, & now the bridge came loose already. I called last week to get that recemented AND to get the other tooth cemented. No one returned my call. I have changed dentists. Get the feeling that they work on commission for the Gentle Dental Corporation.