I made a double appointment with Sage knowing the procedure I had to have done for an acute condition, and having a referral from my previous dentist and all the necessary X-Rays on hand. I arrived at the clinic for the first time at 9:45 for the 10:00 appointment however, at the reception I was told that my appointment was not until 11:00, the receptionist apologized for the miscommunication, despite the fact that I had a confirmation email stating that the appointment was for 10:00. Further, it turned out that my insurance info was not verified prior to my arrival despite the fact that I had provided the information 10 days prior to my appointment, at the time of making the appointment. The verification took another hour and the half. While the process was prolonged due to long holds and misinformation being provided by the insurance company, this should have been completed prior to patient arrival in order to mitigate such issues. When I was finally called in to the procedure room, the assistant proceeded to take multiple X-Rays without speaking with me regarding the procedure, without explaining the necessity and possible side effects of the multiple exposure to the X-Ray, despite the fact that I was provided a form and a consent to sign that stated that I have been provided with such an information and have been consulted, while the form did not include any such of information. Furthermore, I have informed the staff that I had the X-Rays from previous provider and that I did not wish to be exposed to the radiology without medical necessity as I had multiple X-Rays done this year. The doctor arrived and insisted to have the full mouth X-Rays done in order to determine the diagnosis, despite the fact that I already had the diagnosis and referral for the procedure on hand, which was dismissed without even looking at, and spoken to rather nonchalantly, I should add. After the cosmetologist arrived and heard me out regarding the purpose of my visit, it turns out that I did not need to have the multiple X-Rays done, and had to complete four more shots of just the four quadrants, and this is after about a dozen of exposures already completed! To make the matters worse, after cosmetologist had completed the examination, with her assistant constantly interrupting to care for irrelevant chores such as looking for facility cleaning supplies for other staff members etc, the reception staff came by to explain the charges for the care plan, however, she could not provide the estimate that contained the actual charges, which further took up the time to clarify. At about 1:15 I was finally told that no procedures could be started today as my appointment time has ran out! And this is even considering the fact that I insisted to have a double appointment in order to start a procedure which I already knew had to be carried out. The receptionist added that in order to accommodate me the staff would have to miss their lunches.. I was not about to take anyones lunch time and just left, with next appointment available only in two weeks.. This is my experience with Sage, you can make your own conclusions regarding their competence.