I had high expectations of this spa based on the reviews I had read on the hotel and the spa. Unfortunately, my experience was sub part. First, my friend and I got hung up in traffic on the way and called to let them know.. We asked if our our appointment could be moved and were told no since we were last appointment of the day. They also informed us that our lateness would cut into our appointment time. This I didn't understand since if we were the last appointment of the day are they that inflexible that we couldn't get our full 50 minute massage and the therapist work an extra 10 minutes? On the way back, my therapist asked if they had given me a key to the locker and I said no and she said "We don't have any available and you're going to change in the room anyway". Another strange comment, how is that I am the last appointment of the day and there are no lockers. It was all fine and good because I just wanted to start the service. The massage and she gave me time to change. On the way out she told me to drink plenty of water and I asked were we going to go through the lounge we walked through on the way in and could I get some water there. She tells me they don't have any water and to check with the girl when I checked out. Ironically, right at that moment we were walking past a woman who had just finished her service because she had her robe on and she was telling another technician that someone had gone to get her water! As I was paying for my service, I am told by the girl takng the payment to drink plenty of water. I ask for water and once again I was told they didn't have any water and I had to go to hotel front desk or concierge and get it from them. I walk to the front desk and ask the person there for water and she directs me to the sundry to buy water!!!!! I travel a lot and never have I asked a hotel front desk for a bottle of water and they direct me to a store to buy it! I told her I had just had a massage and everyone is telling me to drink water but I can't seem to get any. She says "let me check" and cones back with two bottles of water. I can honestly say this was my first and last time there. I felt like I was treated like a second class citizen. I am not sure if race played a part o not, but it may have, I am Black and the woman in the hallway who they were getting water for was Asian. Regardless, you all will not get another dime of my money every again.