Automated text and e-mail reminders were helpful to ensure I recalled my scheduled appointment. No one was at the front desk when I walked in as staff are part of a multi-tasking team here, and were assisting patients down the hall. However, I was 15 minutes early and a staff member nicely greeted me when I stepped into the office and advised "someone would be right with me". In a few minutes, I was checked in and my account was updated and my crown prep procedure began slightly ahead of schedule. The Dentist and the dental care team have a friendly, professional and pleasant attitude. Procedures are explained prior to them occurring so you are well informed. Patient comfort is obviously an important part of the dental procedures here as I was asked many times if everything was O.K. or how I was feeling during the various steps in the procedure. Sai Dental Care - Sonoma, has a very caring team! The facilities are not fancy but instead are simple, very clean and well equipped.