My husband called the animal hospital because my dog cracked his nail and was bleeding and we wanted to bring him in. The receptionist told my husband that they were too busy and could not fit him in. We had a house full of people and the dog was bleeding and in pain so my husband decided to just take him over and when he got there it was empty. Not one animal was there. They may have had booked appointments but no reason why they couldn’t see our dog. They were not busy and when the veterinarian came out she said of course we can take him right now. So we were not happy with the receptionist telling us they were busy and didn’t have the time but we love the vet!