I was recently in your salon for a single color with Stacy Heitman and hair cut with Matthew Shields. My color came out nice, but it was not exactly what I described, but I understand sometimes color is tricky. Stacy was very friendly though. On the other hand, my hair cut with Matthew was a nightmare. When they took me to see Matthew, the first look that I received from him was very cold and kind of a look like he did not want to be bothered cutting my hair. I should have known at this moment to stop the haircut, but I decided to stay thinking I am with a professional person and for the amount of money they will be charging its going to be great. I showed him several pictures and asked only for Long/Invisible layers to frame my square face. What I got was a haircut with so much layers and volume on the wide part of my face. So, this guy did not care about the frame/dimensions of my face at all. I did my research first to make it even easy on him, showing the pictures and mentioning that long layers were better for me. The haircut he gave me was at the level of a local barbershop, except it would have been a few hundred dollars cheaper if I went there. I could have had my 5 year old niece cut it and would have had the same result I received at this salon. Also, he was very rough with my hair pulling it hard. And guess what, at the end he realized how bad his haircut was that he did not even finish the blow dry and suggesting to me that I should wear my hair without it being blow dried. I saw it in his face the look of his bad performance. He is not a professional hair stylist. I was in LA for business and I needed my hair done for that reason. I ended putting my hair up all the time because I could not find the way to make it work for me. I am definitely not going back to your place and certainly not going to recommend it to anyone. This was my second time in your place, the first time I had Paul Norton, so I came back to see him, but they told me he was no longer working there. Very sad, because he was a professional person who did the haircut exactly like I asked. I am not a hair stylist, but for common sense, I am not going to put volume on the wide part of my face. I do travel for business here and there and have had my hair cut/styled at various higher end places in Los Angeles, Manhattan and South Florida and know what type of haircut to expect when you go to one of the more prestigious places. Just wanted to express my honest opinion on the haircut I received.
We are so sorry to read this note at such a late date from your actual appointment on 05.24.18. Had you reached out to us within the week following it is our salon policy to have you return for a correction or a full refund.
Again our apologies for your disappointing experience.