I got to the salon 15 mins early and was asked if I would like anything, i stated i would like water. I was bot given a water until15 mins later (fine, I understand being busy). I got back to the chair and everything was ok color was put into my hair and i sat there for an hour with no check in. My hair was washed and rinsed with a nice head massage (best part) went to cut my hair and realized there was not enough color as i wanted. I am unsure how to feel about the cut.... but i am not content about the color. When i was driving my scalp felt like it was on fire and when i went to itch it hurt and a day later it still hurts, im unsure if my head was too sensitive for how long the color sat on my scalp. Overall, i have had a better experience.