We were very excited for the appointment to have my 14 yr old all "dolled up" for her first homecoming. They had a special for $95 that included hair and makeup. When I called to make the appt, I told them my daughter wanted her hair UP, they said no problem. We got there and were told the special didn't until an updo. At that point I said I would pay any extra for the updo. We were told "ok". Then they come back and tell us they don't know how to do they type of updo she wanted. Finally my daughter said fine, she would just let them do her hair down, the way that was included. The lady did a braid on each side and pulled pieces back into a braided bun in the back, leaving the rest down and curled those pieces. We knew we would have to go home and tweek it to be satisfied. Fine, we moved on to makeup. All she wanted was some eye makeup, no foundation or heavy stuff. Two hours later, we finally left and were completely unsatisfied. But at that point we just had to hurry because we only had 1 hour until homecoming. We live 10 min away. By the time we got home, the bun had completely fallen out. We ended up having to redo her hair and just put it in a pony tail and curled it. While we were taking pics, I noticed a red mark on my daughter's ear. I asked her what it was and she told me the lady BURNED her while curling her hair! The following week, I called the salon to tell them about the whole experience and how unhappy we were. I was told the owners were out of town but they would get back to me soon. It has been weeks and I still haven't heard from them. I waited to make my review, in hopes that they would make the situation right, but no such luck. I wouldn't recommend this salon to anyone!