This sounds harsh but my appointment was a disaster from start to finish. The receptionist was great but that was about it. I was given a glass of water upon arrival and I did not notice the glass was dirty until I had already drank from it. Then I had to wait almost 40 minutes for my hair appointment to even start. My stylist was Amanda and she was sweet, but I feel like she was a bit all over the place and was a bit rough when washing, cutting and styling my hair. I feel like I did not get the haircut I asked for at all. She was really pushing the salon products on me as well and I told her I would check them out but never said I wanted to buy something. After the appointment, she put a can of expensive mousse at the counter along with my ticket. When I went to check out I had to tell the receptionist that I wasnt buying that and didnt understand why she had even put it up there in the first place. Then my $30 off coupon wasnt working and it took her a few minutes to get my total right at $35. I just couldnt get out of there fast enough honestly. This was my second visit and my first one wasnt too much better.