Service is excellent from the moment you walk through the door. In addition to the skilled stylists, you are offered hand and shoulder massages. There is good communication with my stylist -- she takes her time to make sure that she understands what I am trying to desribe to her. And, the stylists seem to be respectful to one another -- that is, no drama. Pleasant surroundings overall -- a little on the small side for a salon but bright and comfortable. Exceptional salon for the area.