Came in on a Wednesday evening for the first time. The front desk was friendly and inviting, the salon is nicely decorated with lots of things to look at as you wait, although I did not wait long. My esthetician was super sweet and friendly, kept me engaged throughout my appt - time flew. It wasn't until I got home that a I realized my procedure wasn't quite what I wanted, but next day they got me back in with a smile and another warm welcome and took care of everything. Loved the customer service! Definitely recommended!