My overall experience was poor. I'll be the first to admit that I do not dye my hair very often so I may not know what is considered a regular wait time, but I asked Maddie for some very subtle blonde highlights and she recommended a bayalage treatment. I was at the salon by 5:10 p.m. for my 5:15 p.m. appointment. It was my first time there, but I was not a walk-in. It took about 25-30 minutes before Maddie even sat me in the chair. She began the treatment and I was left alone and waited until 7 p.m. When she brought me back to get rinsed I told her that I had to be out of there by 8 p.m. because I was seeing a movie downtown at 9 p.m. and still hadn't eaten dinner. She said that that was possible but that I had to choose between getting my hair cut and leaving with wet hair or not cutting it and having it styled. The primary reason I made this appointment was to get my hair cut; the highlights were just something I wanted done on the side. Maddie did cut my hair, and it was not at all what I wanted, but at that point my main objective was to get out of the salon as quickly as possible. After tipping, my total fee was $130.00 and I was floored! My usual hair dresser does the same treatment and cut in a maximum of two hours and charges closer to $75.00.
In conclusion, I was mostly upset by:
1. the absurd amount of time I spent in the salon (almost 3 hours for subtle highlights and a hair cut)
2. the lack of communication when I was left alone during the bayalage treatment. I don't know where Maddie and didn't know when she would return.
3. the inability to provide the service/haircut requested.
4. the expensive fee for unsatisfying service and time management.
I was upset by the amount of time I spent at the salon
First and foremost,I would like to apologize that we did not meet your needs or our personal expectations as a Salon 6 Team.We pride ourselves in excellent customer service & guest satisfaction. We are a firm believer in customer service and that from the moment you walk into the moment that you leave that you receive a top rated experience. I sincerely apologize on behalf of the entire Salon 6 team that we did not fulfill our expectations of a good experience. During your consultation, we should have made sure that all your needs would be met and that's something that we failed to do. I would like to ensure you that we've made the necessary steps to make sure that this will not happen again in the future.We have also reached out to this customer personally.