6378 North College Ave
Indianapolis, IN 46220

Mon: 11:00AM - 9:00PM

Tue - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 8:00PM

Sat: 9:00AM - 6:00PM

Sun: Closed

94.6% would refer friends and family to us

5 stars Customer since 2013

Everyone is friendly and Jess is so great!

5 stars Verified customer

Great service, Taylor is the best!

5 stars Customer since 2018

Loved Alayna! She was super kind and did a great job with my cut. She listened to what I wanted and made sure we talked it over beforehand. She also gave me great advice on products for my specific hair type problems and I bought a spray which I love. Also awesome scalp massage during the shampoo! So relaxing. Great price and vibe in the salon too. Will definitely be coming back!

5 stars Customer since 2018

I cannot compliment this place enough. Paula is absolutely great and the place itself has a professional, fun, relaxed vibe. Super happy coming here.

5 stars Customer since 2017

Lexi was awesome! Very fun and personable- did a fantastic job on my hair. Price was very reasonable which will allow me to keep up with maintenance. Thanks again!!

1 stars Verified customer

My overall experience was poor. I'll be the first to admit that I do not dye my hair very often so I may not know what is considered a regular wait time, but I asked Maddie for some very subtle blonde highlights and she recommended a bayalage treatment. I was at the salon by 5:10 p.m. for my 5:15 p.m. appointment. It was my first time there, but I was not a walk-in. It took about 25-30 minutes before Maddie even sat me in the chair. She began the treatment and I was left alone and waited until 7 p.m. When she brought me back to get rinsed I told her that I had to be out of there by 8 p.m. because I was seeing a movie downtown at 9 p.m. and still hadn't eaten dinner. She said that that was possible but that I had to choose between getting my hair cut and leaving with wet hair or not cutting it and having it styled. The primary reason I made this appointment was to get my hair cut; the highlights were just something I wanted done on the side. Maddie did cut my hair, and it was not at all what I wanted, but at that point my main objective was to get out of the salon as quickly as possible. After tipping, my total fee was $130.00 and I was floored! My usual hair dresser does the same treatment and cut in a maximum of two hours and charges closer to $75.00.

In conclusion, I was mostly upset by:

1. the absurd amount of time I spent in the salon (almost 3 hours for subtle highlights and a hair cut)

2. the lack of communication when I was left alone during the bayalage treatment. I don't know where Maddie and didn't know when she would return.

3. the inability to provide the service/haircut requested.

4. the expensive fee for unsatisfying service and time management.

I was upset by the amount of time I spent at the salon

Salon 6 replied:

First and foremost,I would like to apologize that we did not meet your needs or our personal expectations as a Salon 6 Team.We pride ourselves in excellent customer service & guest satisfaction. We are a firm believer in customer service and that from the moment you walk into the moment that you leave that you receive a top rated experience. I sincerely apologize on behalf of the entire Salon 6 team that we did not fulfill our expectations of a good experience. During your consultation, we should have made sure that all your needs would be met and that's something that we failed to do. I would like to ensure you that we've made the necessary steps to make sure that this will not happen again in the future.We have also reached out to this customer personally.

5 stars Customer since 2018

Alayna did SUCH a great job! She picked an awesome toner and my hair looks amazing! It was so soft and light when I left!

5 stars Verified customer

Great staff. Very friendly with great skills

5 stars Customer since 2018

Madee was amazing! She made me feel comfortable during my first time at the shop and gave me exactly what I wanted!

5 stars Customer since 2018

Had a great visit with Paula. Will be making another appointment for sure!

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