Amanda was extremely professional and my overall experience at your salon was great. Now that being said, I was not happy with my blow dry. After leaving the salon I had to return less than an hour later as my hair was frizzy and looked like I did not just leave a salon. Amanda was very nice and fixed my hair right away. My hair is still frizzy at the ends and some curls remain inside of the hair. I have very curly hair and have a hard time finding a stylist that knows how to blow dry my hair. I have experienced my version of a perfect blowout before with a couple of stylists at another salon but one is on hiatus and the other on maternity leave. I'm looking for a salon/stylist that I can rely on and go to weekly to get a good blowout. Even though my hair is curly the perfect blowout is achievable with a person that knows how to blow dry curly hair. I can go to any Dominican hair salon in NYC and get a great blowout, but will have to wait 3-4 hours as they don't take appointments. So I go to salon like yours for the customer service and the fact that it's appointment base.
I am so sorry to hear about your experience and I would like to remedy the situation immediately. I have already added to your notes that you will receive a complimentary blow out from one of my intermediate stylists, Ashley or Brittney. They are amazing with curlier textures and have been with our salon for about 5 years. I hope that you will come in and give us another shot for we would love to have you back. Please give us a call at your earliest convenience and I will personally make sure everything is taken care of.
Thank you for your feedback!
Manager, Salon CARU