Needing a consultation, I asked for extended time prior to an appointment. They wouldn't do the consult and the service at the same time, so I had to make a long drive twice. The consultation didn't do any good anyway since she didn't do anything I asked. I wanted low lights over my solid blond color to soften the starkness or overall darkening of the hair and then add highlights. Didn't get any lowlights, highlights, nothing that resembled that, but I got charged for highlights. I asked for any brassiness/gold to be removed. That didn't happen completely. I asked for no ashy colors to be used but she did anyway to try to cover up the poor color job. Adding the ash made my still solid blond hair pinkish. And she said often to me, "give me a chance, I may not get it right the first time". That's not how it works for me. I ended up going to Fantastic Sams to have lowlights put in. They did a very nice job, listened to my concerns, got rid of the pink and softened the harsh blond. And got it right the first time.