96.9% would refer friends and family to us

5 stars Customer since 2015

Always a pleasure receiving service(s) from your stylists. I have been seeing Gaby and, more recently, Pilar and both do exceptional work and are very attentive to my desires.

3 stars Verified customer

The experience with both Tabi and Pilar was awesome as always. I would have given you a 5 BUT for my last 4 visits the checkout experience was so ridiculously slow that it makes the overall experience continue to drop. It has taken at least 15 minutes each time to check out - not sure about you but that's unacceptable.

I do not know what your system is but it's definitely NOT WORKING when it comes to paying for services and lord forbid you go to buy product. Either the team isn't trained or the system you use is not part of creating a great experience. It's sad that the reason i come there which is hair is so wonderful and the necessity of the pay process is so awful. Seems like this is something that can be corrected easily with process. This process should be 5 min or less, really hope you start making some progress.

Salon Dulay Aveda replied:

Thank you for being a loyal guest and I am sorry you have had poor experiences during the checkout process. I definitely understand where you are coming from. I spoke to my team and we put some new policies in place to hopefully speed along the checkout process. Also, feel free to ask Taby to check out while processing your color. You can totally skip the checkout process at the end of your service. Please let me know if it improves next time you are in!

5 stars Verified customer

The staff is always friendly and welcoming and my girl does the best job on my hair and brows!

5 stars Customer since 2017

As ever, Salon Dulay is simply the best. EVERY PERSON makes you feel special and I always want to have plans afterward to show off my gorgeous color and cut.

5 stars Customer since 2015

Always a relaxing experience! Greeted with a drink and neatly kept lobby, the hand and arm massage is great, and i always feel better about myself walking out. Vanessa is a great stylist for guys cuts and hae been going to her for a couple years now. Have never had a bad experience so far.

5 stars Verified customer

I love coming there because they are always very pleasant and friendly to me. Everyone says hi and welcomes me. Very professional to everyone that comes in.

3 stars Verified customer

Schedulers when needing to move an appt are not very professional. They send an email instead of calling, resulting in the client showing up on time only to result in disappointment not once but twice in the same weekend for myself. Very frustrating as not everyone checks their email every hour. Calls or texts would be far more efficient at alerting clients of a rescheduling.

5 stars Customer since 2013

Bernice is great!

5 stars Verified customer

Always wonderful never disappointed! Every stylist there really knows their stuff and the products are great as well!

5 stars Verified customer

Yari is great at what she does; very thorough and results are always amazing. The atmosphere of the salon is very modern chic and clean. My time there is very relaxing. I highly recommend Salon Dulay!