Salon Dulay Aveda

Salon

5 stars 1282 reviews

7828 Winter Garden Vineland Road, Suite 142
Windermere, FL 34786

(407) 876-0015

http://salondulay.com/

Mon: 8:30AM - 7:00PM

Tue - Fri: 8:00AM - 9:00PM

Sat: 9:00AM - 6:00PM

Sun: 8:30AM - 6:00PM

96.9% would refer friends and family to us

3 stars Anonymous Featured review

I scheduled an appointment with a master stylist 2+ weeks in advance and it was my first time visiting this salon. The last haircut I had was at a different salon and I had a very poor experience with an uneven cut so I was really nervous and hoping to be taken good care of. I wasnt seen until 30 min after my appointment time which was disappointing and made me even more uneasy from the start. And then when the stylist did finally come to greet me she seemed very distracted and uninterested in my experience. I didnt feel like she was listening during the little consultation prior to my haircut and that was obvious when she ended up cutting my hair differently than originally agreed upon. I asked her to even out layers in the back of my head and she suggested adding face framing layers - I said OK but asked her not to go shorter than like the middle of my neck for layer length. She cut the front so short that I now have a side bang which she actually joked about when she was all finished, like oh and now you have a side bang we didnt anticipate! I didnt really notice how drastic it was until I got home and washed/styled my hair for myself. Im really unhappy with that. Hair will grow back, but I also asked for something specific and if she found halfway through my cut that she did need to go shorter for some reason I feel like this should have been proactively communicated to me. She was also rough with the comb and with how she handled my hair. When she was combing hair over the front of my face, she did it so roughly that I actually had red streaks on my face from the teeth of the comb! I wasnt happy with the service she provided and I definitely wasnt comfortable during the whole experience, but I did enjoy the overall atmosphere and cleanliness of the salon which is why Im giving an average rating. Also, the stylist did spend a good 2 hours with me and it seems like the cut all in all is decent, its just not what I asked for or what I was expecting. Ive felt more comfortable with less experienced stylists at different local salons who were very gentle and careful and listened to me. I think I would try Salon Dulay again, but I think I will book a different stylist.

5 years ago

Salon Dulay Aveda replied:

We sincerely apologize regarding the experience with your service. We would love the opportunity to do something for you! Please contact us at 407-876-0015 or by email at info@salondulay.com

1 stars Laura W Verified customer